Description
As a member of the Decile Customer Success team, you will strengthen relationships with our clients and collaborate with cross-functional teams both internally and externally. An ideal candidate is passionate about partnering closely with clients and being a proactive problem solver with ownership of data quality processes. To be successful in this role, you must have excellent communications skills, strong analytical acumen, and be able to understand and clearly convey data collection best practices (specifically for SaaS).
Responsibilities
Client Engagement
Lead implementation meetings to assist with client onboarding (data, platform configurations, use case alignment)
Manage relationships amongst Decile clients through recurring meetings and support via email.
Deliver impactful custom curated data analytic dashboards, showcasing the most meaningful insights and recommended actions to the brand to help solve their most pressing challenges, via Decile’s platform.
Strategic business planning with clients to help achieve client’s long-term goals using analytical skills to identify insights, strengths, and opportunities.
Client-facing Data Operations
Monitor, manage, and perform corrective maintenance of data quality processes and data integrations
Represent Decile data security policies and procedures to external clients, answering questions about CCPA/CPRA, GDPR, etc.
Responsible for user support and troubleshooting
Iron out technical issues and/or help in technical improvement by providing feedback and partnering with Product and Engineering teams at Decile.
Best Practices
The successful candidate will have an innate sense of relationship ownership and will be incredibly responsive to client requests.
Collaborate with Decile’s Product & Engineering team to provide feedback and recommendations on continued product development.
Externally communicate product release notes to keep clients informed on updated features.
Document data operations and monitoring solutions in clear, concise guides
Requirements
Bachelor’s Degree, preferably in Marketing, Mathematics, or related field
Strong knowledge of data management solutions and ad-serving systems, both at infrastructure and operational levels
Minimum of 3 years of experience in data technology/management
Strong interpersonal and written/oral communication skills
Ideal Candidates
Ability to work collaboratively in a remote team environment
Desire to use data to drive recommendations
Ability to thrive in a fast-paced, deadline-oriented environment
Highly-organized with strong attention to detail
Excellent verbal and written communication skills
Strong project management skills
Working knowledge of SQL