The VP of Customer Experience & Operations is a senior leadership position responsible for owning the full customer experience from initial onboarding and implementation to ongoing support and operational excellence. This role acts as a critical bridge between Sales, Customer Success and Technology teams. Working closely with our CEO, CTO, Customer Success and Technology team leadership across the company to deliver a superb client experience, drive adoption of our software platform and increase Decile’s retention rates, this position will own and execute on the vision, strategy, and day-to-day tactics that we employ to surprise and delight clients and deliver flawless experiences as Decile scales overall revenue growth.

You’re the kind of person that thinks big and is at ease operating across departments to identify and execute on client expansion opportunities – including through the development of playbooks, flawless onboarding, and flexible solutions to help Decile integrate seamlessly with existing client workflows.. You’ll have expertise across customer facing roles as well as an operational background and mindset.

The VP Client Experience & Operations is a critical member of the Decile leadership team and oversees both the Customer Success and Data Operations functions. We seek a leader that is both a mentor and a coach – plus a great brand evangelist! Possessing an eye and energy for needle-moving solutions, sound judgment, and an abundance of emotional intelligence, you’ll champion a transparent, collaborative Delivery team culture that results in both happy and high-performing team members. We are looking for someone with a track record of running SaaS Client and Operations functions and a passion for setting metrics and holding the team accountable for both effort and results.