Q1 2025 E-commerce Industry Benchmarks

As we dive into an uncertain Q2, you may be wondering how your first quarter metrics compare to industry averages. Check out how your peers performed. 

1st Order Payback

The percentage of customer acquisition costs that have been paid back by the first order. 

1st Order Payback

Home Goods: 218%
Fashion & Apparel: 162%
Health & Beauty: 94%
Supplements: 82%
Food & Beverage: 122%

AOV

Average order value for orders placed in Q1 2025.

AOV

Home Goods: $266
Fashion & Apparel: $191
Health & Beauty: $151
Supplements: $70
Food & Beverage: $69

Revenue Per Customer

Revenue per customer is measured as total revenue / total customers who purchased within Q1. 

Revenue Per Customer

Home Goods: $353
Fashion & Apparel: $220
Health & Beauty: $181
Supplements: $90
Food & Beverage: $85

New v. Returning Ratio

>1 means that there are more new than returning customers during this period.

New v Returning Customers

Home Goods: 2.48 (more new  customers)
Fashion & Apparel: 1.33 (more new customers)
Health & Beauty: 1.21 (more new customers)
Supplements: 0.81 (more returning customers)
Food & Beverage: 0.88 (more returning customers)

Purchase Frequency

Measured as total orders / total customers who purchased in Q1. 

Purchase Frequency

Home Goods: 1.2
Fashion & Apparel: 1.1
Health & Beauty: 1.2
Supplements: 1.3
Food & Beverage: 1.2

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